Guarantee & Shipping

Common Questions

Free shipping for all US customers. Shipping is provided USPS.

We are preferred USPS business shipping partners. All orders shipped in the US qualify for free shipping. All US shipping packages are sent in discrete packages with tracking numbers and signature confirmation!.

Will I Have To Pay Taxes Or Duties On The Shipment?

All customers are responsible for paying their countries value added taxes and duties (VAT). Check the laws in your country to be sure. Most foreign customers do not pay any fees when they receive the shipment. If you do get charged, they will charge you at the time of delivery. If you refuse the shipment because of these fees, we can refund you for the products when we receive them back (in original, unopened, and undamaged condition), but we can not refund any shipping, return shipping, and all returns are subject to a 20% restocking fee (of the original purchase price.

What Countries Do You NOT Ship To?

We do not allow orders to the following countries. For more information please email 

• Nigeria
• Bulgaria
• Ghana
• Venezuela
• Pakistan
• Egypt
• Chile
• Thailand
• Serbia
• Indonesia
• Morocco
• Peru
• Macedonia
• Other Countries At Our Discretion

To comply with US Export regulations, we cannot ship to these countries:

• Iran, North Korea (DPRK), Syria, Sudan, Cuba

We DO ship to APO registered addresses.

We apologize for any inconviniences that this may cause you.

Fraudulent Orders.

We prosecute 100% of all malicious or fraudulent billing. We have many checks in place to be as sure as we can that an order is not fraud. We will check your billing address, your IP address, your credit card information and much more. If you do place a fraudulent order, we will prosecute you to the fullest extent of the law and have authorities and legal partners in every country that we ship to. (In other words it isn’t worth doing).

Will I Have To Pay Taxes Or Duties On My Zenagen Order?

Maybe. Every country is different and it depends on a LOT of different factors. We will tell you that we do everything we can to make sure that you either don’t have to pay any fees or at least minimize them. Check the laws in your country to be sure. From our experience, most foreign customers do not pay any fees when they receive the shipment. If you do get charged, they will charge you at the time of delivery. If you refuse the shipment because of these fees, we can refund you for the products when we receive them back, but we can not refund any shipping or return shipping fees and all returned orders are subject to a 20% restocking fee.

What Happens If The Package Is Stopped By Customs?

Due to circumstances outside of our control, some international orders get stopped by the customs agency in your country. First of all, please read our full disclaimer:

DISCLAIMER: We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside the United States. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide.

The laws are different in every country, they change often, and we cannot keep up with them all. The responsibility is yours to check with your country’s Customs office to see if your country allows the shipment of products you ordered (or wish to order) to your country.

We will do our part and follow the exact directions in your order. We will ship the products that you pick to the address that you provide. We will give you the best service and ship it very quickly at the stated rates on our site. If for whatever reason the package is seized by Customs Officials, we will not issue you a refund unless all products are returned to us in their original condition. All returned orders are subject to 20% restocking fee and all refunds issued will be less shipping and return shipping costs upon being received. Most orders make it through customs fine; however, most orders that are stopped are returned to us. If your package is returned to us by Customs Officials, you are still responsible for any shipping charges. You pay actual shipping charges based on the weight of the package.

Any duties or taxes that may apply are your responsibility.

By ordering from our site you are stating that you agree to the above paragraphs. Most of our international customers never have an issue with our product reaching them.

My Package Was Seized, Now What?

If your package is stopped by the customs agency in your country, you may or may not receive a notice from them. If your countries customs office returns the item, there may be a return shipping fee. Once the package is received back by us, we will contact you by e-mail and refund you for the products, minus the shipping fees, res-shipping fees, and 20% restocking fees. Your refund will be issued via your original method of payment, or in some cases (at our discretion, a certified check. The customer is responsible for all processing fees from the refund).

If the package is not sent back to us or if it is destroyed, we will not be able to refund any part of the purchase price. We followed your directions and those directions caused the product to be seized.

We hope you can understand the reasons that we can not refund you for seized products. Our goal is to provide the best product and the best experience for every customer. It is the responsibility of the customer to check the laws and regulations of his/her country.

REFUNDS

Can I Return/Exchange A Product That Is Not Opened?

Yes. If you return your order within 30 days, unopened, and still in saleable condition, we can give you a full refund (less the shipping, return shipping, and 20% of purchase price restocking fees).

To Return An Item That Is Not Opened

To return the item(s), simply send them in a carefully packed box to:

Zenagen Shampoo
ATTN: Returns
1940 Harrison Street

STE 206

Hollywood, Florida 33020

USA

Include your name, order number, order receipt, phone number, the reason you are returning the item. We will take care of this for you within 72 hours of the time it arrives back to us, and we will e-mail you to let you know that we received it. Of course, we can not be responsible for the amount of time that it takes for the item to be delivered back to us, or if the item is lost or broken during shipment to us.

We are unable to refund any unopened product more than 30 days of item being purchased.

If you have any questions, simply e-mail us at 
Free Shipping

Can I Return/Exchange A Product That I Opened Already?

DAMAGED PRODUCT SHIPMENTS:
We make every effort to safely secure and ship all packages, but we understand that sometimes merchandise is damaged during shipment. Merchandise damaged during shipping should be reported to us within 24 hours of receipt. The shipping company will be contacted for visual inspection of the merchandise and packaging. We will then issue credit for the amount of any confirmed damaged merchandise.

To return the item(s), simply send them in a carefully packed box to:

Zenagen Shampoo
ATTN: Returns
1940 Harrison Street

STE 206

Hollywood, Florida 33020

USA

Include your name, order number, order receipt, phone number, the reason you are returning the item. We will take care of this for you within 72 hours of the time it arrives back to us, and we will e-mail you to let you know that we received it. Of course, we can not be responsible for the amount of time that it takes for the item to be delivered back to us, or if the item is lost or broken during shipment to us.

We are unable to refund any unopened product more than 30 days of item being purchases.

If you have any questions, simply e-mail us at 

What Do I Do If I Received A Damaged Product?

We make every effort to package the item the best we can so that it will be in perfect condition when it arrives at your door. Unfortunately, in rare cases an item may be damaged during shipment. We understand your frustration and we will do everything we can to replace the product as quickly as possible.

To get a replacement, simply e-mail us immediately at with your name, order number, and the item that was damaged and how it was damaged. Upon confirmation of the damaged product being shipped, we will then send out a new product immediately. Customers are responsible for paying for all confirmation return shipping costs.

Do You Charge A Re-Stocking Fee For Returns?

All returned orders are charged a 20% restocking fee. Unopened orders with documented damaged from freight and transit may qualify for the restocking fee to be waived, we are unable to refund shipping and return shipping fees.

Question: How Long Do Refunds Take?

Once we have confirmed that you are getting a refund, the refund will be processed within 72-96 hours. If you paid by credit card, it will take up to 10 business days depending on the country of origin and company used to show up on your credit card account. If your check is issued in the form of a certified check, please allow up to 30 days to be delivered. (All certified check refunds are subject to bank fees and processing, which will be paid and deducted from the final refund amount. We work very hard to provide refunds as quick as possible.

Zenagen Shampoo 90 Day Risk Free Guarantee

Zenagen has significantly enhanced and has helped protect millions of hairs and have millions of  satisfied customers around the world!

Nutraceutical Research Innovations understands our customers and needs and we guarantee you’ve never tried anything like Zenagen Shampoo before! We’re so confident you’ll see and feel a difference, that we’re offering you a industry first 90 Day Money Back Guarantee (less shipping and handling) so you can try Zenagen Shampoo Risk-Free!

Why 90 Days? Most of our customers experience continuously improved results when following our carefully outlined specified and unique dosing recommendations. Consumers report feeling and seeing a difference in as little as 6 weeks, with the highest satisfaction and improvement in reducing hair loss is between 6-12 months of use. Because we want you to feel comfortable trying out Zenagen Shampoo, we’re giving you a full 90 days from your initial purchase to get the best results possible!

But if you don’t experience the results you’re looking for with Zenagen Shampoo whether it’s your first time or if you’ve tried it more than once, simply email anytime within 90 Days of your initial purchase and receive a Return Authorization Number to return your empty bottle. Nutraceutical Research Innovations will refund* your money (less shipping and handling) – no questions asked! It’s that simple.

*Please contact customer care for return instructions to ensure refund is credited properly. Nutraceutical Research Innovations cannot refund product that is returned without a valid RAN number.

** 90 Day Risk Free Guarantee Only Applies to New Customers on the First (1) Bottle. If a consumer purchased a year of Zenagen Shampoo (4 Bottles) and they wish to receive our 90-Day-Risk Free Guarantee Refund, the entire year order must be returned (and 3 of the 4 bottles must be unopened). All unopened refunds are subject to 20 percent restocking fee.

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